Opportunity Snapshot

Part classic customer service function and part technical support, this role will challenge both your mechanical aptitude (for plumbing/irrigation products) and your communications finesse as you build a rewarding career with a growing industry leader.

As Customer Service Technician, you will fiercely abide by the golden rule: the customer comes first. You will divide your focus 50/50 between routine customer service functions (such as order entry and price look-ups) and remote technical support for our plumbing/irrigation products. With an abundance of organization, poise and professionalism, you will stay on top of all communications, prioritizing and escalating urgent requests, and doing whatever it takes to ensure a top-notch customer service experience.

The new Champion-Arrowhead is the fusion of two well recognized brands -- Champion Irrigation and Arrowhead Brass -- in the irrigation and plumbing industries. Under the new name, we are committed to continue with this legacy and profitably growing the company. In 2007, we received the most innovative product award by the Irrigation Association for our integral vacuum breaker.

If you have. . .

• A high school diploma; Associate or Bachelor's degree is a plus.
• Minimum 2 years of customer-service experience
• Knowledge of plumbing/irrigation equipment.
• Accurate order-entry skills.
• Excellent written and verbal communication abilities.
• Computer proficiency in a Microsoft office environment, including Word, Excel, and PowerPoint.
• Outstanding organizational and people skills.
• Assertiveness, self-initiative, and a "can do" attitude.
• A solid work ethic and strong sense of integrity.

. . .consider this rewarding role that offers a variety of "perks" including:

• Opportunity to make a significant impact -- we're adding this position as part of a key strategic initiative and your successes will be visible across the company. In addition, we place a high value on innovation, and we'll welcome your good ideas for improving processes.
• Career development -- we reward highly motivated individuals who simultaneously develop their skills and utilize them to perform well on the job, and your success in this role could set you up for a number of advancement opportunities.
• Great environment -- you'll become a part of a high energy and supportive team environment in an organization that places a very strong focus on its people.
• Autonomy -- while we'll provide you with goals and objectives, you will provide the initiative and self-motivation to achieve them.
• Excellent compensation -- in addition to a competitive salary, and potential incentive options, we offer a rich benefits package that includes medical coverage, holidays and more.

More About Your Role

Reporting directly to the Chief Financial Officer, you will join our Customer Service team of two personnel at our LA office. During the first 90 days, you will receive extensive training on our line of irrigation and plumbing products and gain comprehensive understanding of our installation and application requirements so that you can begin making an impact in our customer service environment.

On any given day, you will handle anywhere from 5-10 inquiries that come in through our website, phone or email as you diligently follow through and resolve customer service issues. You will also manually input orders into our system at the end of the day (up to 60 per day) on a round-robin basis, rotating with the other two customer service technicians.

In addition, you will also support tradeshow activity (including trade show preparation, organizing booth) and inside sales outreach efforts, including mailing out letters, samples etc.

Keys to Success

In our business, premium customer service is of paramount importance. As a key representative of our firm, you'll play a substantial role in creating our clients' perception of our organization. In all of your efforts, you will strive to remain professional and unflappable while at the same time bringing a personal touch to your client interactions. Other facets of success include:

• Scrupulous attention to detail and accuracy -- understanding that our success can be greatly affected by just one lost call or untimely email, you'll take substantial care in dotting each "i" and crossing every "t".
• Strong initiative -- you'll assume ownership of your goals and activities, managing information and action steps with a minimum of supervision.
• Innovation -- with an eye for the "big picture," you'll demonstrate a strategic approach to problem solving, continually evaluating our processes and systems as you look for new and better ways to help us achieve our objectives.
• Flexibility -- handling multiple systems and processes while supporting diverse stakeholders will regularly call upon your abilities to multitask, prioritize, and easily adjust to the evolving needs of the business.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Who We Are

Champion-Arrowhead LLC was formed by Champion Irrigation LLC acquiring Arrowhead Brass Products LLC in 2006, making it one of the last US manufacturers of innovative and high quality brass products for the plumbing and irrigation industries. Champion Irrigation, founded in 1936 and Arrowhead Brass Products, founded in 1937 have over 140 years of experience and brand recognition. The company has several innovative new products including Arrow-Breaker, a patented technology, which is available in all connections and sizes for hose bibs and Frost Free hydrants. For more information, please visit www.championarrowhead.com.